Starting January 2009 I will *not* be able to answer individual trader emails/voicemails.
The one and only time you will be able to ask me questions is during my webinars
and live seminars. Absolutely no emails/voicemails not related to specific orders,
will be answered anymore, due to the staggering volume of trader emails I've been getting.
I'm trading & running this business, with no time to answer individual questions via
email anymore (I've gotten, and answered, literally thousands of emails since starting
DTU in 1999, however I need to focus my time more effectively; so you'll still be able to
ask me questions, but it needs to be during scheduled webinars/seminars, so I can help
everyone at the same time, vs daily emails -- thanks for understanding!).
Hi Traders,
It's been a terrific year, even in a down economy, and I wish
you all the best for a great year in 2009. A few people who've
been insistently asking me questions via email need a reminder.
My gentle reminders haven't worked, so here's a more detailed,
completely candid policy update for 2009. I'm also posting
this on the forum and will be referring to it anytime anyone
ever emails me again. I will not answer any further emails.
** Due to the volume of emails received, I cannot answer
individual trader's emails anymore, effective Jan 1, 2009 **
As much as I'd like to, I need to remind the few dozen of you
who email me too often, that I won't answer individual trader
questions, for several reasons:
+ Note that it's still okay to contact me with questions about
your order, eg password access for a site, or webinar access, or
delivery of DVDs if there's an issue -- those types of order
fulfillment questions are fine of course... but I can't answer
trading questions about how you should trade, or which of
my products is best for you individually (as I'm not an investment
advisor and can't give personal/individual advice).
For DVDs, please allow at least 2-3 weeks before contacting me
with any type of request regarding "where's my order" as that's how
long it takes to deliver them (often 3-4 weeks for international orders).
Do not email me if it's been less than 2 business weeks from the date
of your DVD order under any circumstances.
For premium trading systems that include webinar and/or membership
site access, allow at least 7-10 business days to get your welcome email
that has access directions in it. If you are eligible for a product that
includes ongoing webinars (StockTradingSuccess, ForexFirepower, ForexOnFire,
ADX Mastery, ETF Mastery), you will get an email within several days before
each scheduled webinar that you're eligible for.
For ChartScans alerts and Daytrading University online course access,
allow at least 48 hours from the date of your order before contacting me
with access requests; your time starts from the time I send your login/pass
and you will get whatever full time you have registered for.
Please read the FAQs for each site carefully, as I've tried to answer
common questions as best as I can, to help. If it's not answered in
the FAQ area, odds are I won't have an answer for you, so please
refrain from contacting me unless it's urgent.
+ If you have questions about how to use a specific indicator
I discuss, or trading strategy, please hold those til a free/members'
webinar. See the DaytradingUniversity.com homepage for the
current schedule of webinar events. You're welcome to ask me
questions during my webinars, up to 3-5 questions per trader per
event, and I'll answer you during the event. But not by email.
+ I'm not your free advice counselor: I don't do things for
free, I'm a professional -- so please stop asking for free advice.
Just because you buy an information product from me does
not mean you also get free advice as though I were your
personal consultant. Besides, it's not fair to me, to ask a
professional for free advice. Would you do that with your doctor,
or CPA, or other paid professional? Nope. I need to set fair
boundaries. It's not right to try and take my time up without
compensating me, by asking me for personal email access or
consulting time and not pay me. And because I do not offer my
time for money any longer, there is no way to ask me questions
(except solely during seminars/webinars).
I may include individual email access for trading questions as part
of a trader coaching program at some point, but I currently do not.
For example, when I had my Fortune-500 clients:
http://www.KenCalhoun.com/clients.htm
None of them would call me on the phone or email me
to ask free advice, and neither should any trader. They
would contact me to schedule a paid hour (or more) of my
time, to ask me for my advice. I no longer offer my time
to people on an hourly basis, at any price (I used to charge
$2K/hour as my standard hourly rate)...so the *only* time
you can ask questions of me is during my live events, in person
and during my online webinar events. That's it. Period.
+ No time: as I am a one-man company who has thousands of
customers who I'm trying to take care of, in addition to
my own trading each day, I don't have time. If I took just 2
minutes each day to answer 100 emails, that would be over 3
hours of my valuable time, time which I'd rather spend trading
and/or with my family. So I can't answer emails anymore.
+ Even if I wanted to, I cannot answer individual questions
since I'm not a registered investment advisor, so I can't
answer your questions even if I wanted to, per SEC regs.
I can share what I'm doing personally in my own trades, but
none of what I share is to be construed as individual trading
nor investment advice; I can only publish strategies and general
information impersonally, by relating my own trading experience.
I cannot give you personal trading advice, so I won't.
+ And, for that reason, I can't answer questions like "I'm this
kind of trader, which of your systems is best for me?" since
I can't advise you regarding suitability of trading products.
+ Just because you buy something from me does not mean you
get to ask a lot of individual trading questions. If there's ever
a problem with shipment/delivery/password access etc, you can
inquire about that, though I've had very very few of those.
Buying something from me does NOT mean you get to email me
with questions; that's not included, and never will be. I'm busy.
If you buy a book or video from Donald Trump, would you think
to ask him all of your personal questions about real estate? Or buy
a video or seminar from Tony Robbins, do you get to email him
incessantly with self-development questions? Or Brian Tracy?
Or any other well-known public figure? Nope. And I have
to stop answering email questions, too - or I won't be able to
have enough time for my trading, business and family.
+ I started the
www.TradingTalk.com forum that you're welcome
to participate in, to talk about trading ideas with other
active traders; post any questions or comments there.
I've documented what I've learned in my various trading
resources, but I will not be answering any individual trader
questions ever again. Never email me, I won't be accessible.
(except for folks who've been my friends over the years, and
others I have a positive dialogue with who've become friends,
and even then, not for trading-specific questions).
CUSTOMERS vs NON-CUSTOMERS:
Also, effective 2009, I'm going to be splitting my email list
by customer status (preferred) vs all the freebie folks on this
list, who will not be getting my emails often anymore, nor my
trading videos. Only paid customers will be getting those.
I want to focus my energy on those who are my customers, and
not waste my time answering lots of emails and/or other things
that stand in the way of my making more money for myself.
Those who aren't paid won't be getting access anymore.
PRICES GOING UP
I will be gearing my business for serious traders who are qualified,
not freebie-seeking people who waste my time and energy (and/or
try to mooch free information from me and take my time via email
questions).
NO ADVERTISING ACCEPTED
And as always, I do not do link exchanges nor do I accept ads
from anyone in the world. So for all the vendors out there, please
stop asking, I don't put ads on any of my sites nor emails. I want
my traders to enjoy an advertising-free exclusive authentic learning
experience with me via my sites - so no ads.
Have a great trading year!
Regards,
Ken Calhoun, President
www.DaytradingUniversity.com
www.StockTradingSuccess.com
www.TradeMastery.com
www.TradingVideos.com
www.ChartScans.com
www.ForexOnFire.com
www.TradingTelevision.com
As seen in CBS Marketwatch, theStreet.com, Active Trader Magazine,
the Online Trading Expo, eSignal "Trading with the Masters" and
Technical Analysis of Stocks & Commodities.
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I do not have time to answer individual trader emails effective Jan 2009
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