Hi traders,

Occasionally I'll get emails from traders who've bought one of my trading systems who need help with using the downloadable and/or DVD videos correctly.

In this FAQ area, I'll explain exactly what needs to be done to help you get the most out of your videos.

FAQs: DOWNLOADABLE VIDEOS

FAQ: How do I download the video from the link in the email? (when I click on it, it starts playing in my media player, but does not download).

ANSWER: In the welcome email, you'll see links to the video(s) that come with your system. It's very important that you RIGHT click on the link and choose file/save link as (firefox) or file/save target as (IE) to download. That means use your right mouse button, not the left one you use to click on links on websites. Right click/file save. Do NOT LEFT click on the video link URL, INSTEAD use your RIGHT mouse button, hold it down and choose file/save link (or target)as to save the file from the link that's in your email . This will open up a windows explorer window to let you choose where to save the video file on your hard drive. Please keep a backup of any downloaded videos in a safe place (eg burn a copy to a dvd/cd, or copy to another drive to back it up, in case your primary hard drive goes out in the future).

FAQ: After I download the video, I can not see it play back correctly, what do I do?

Answer: My videos are encoded in standard .wmv format, which is playable using windows media player. Sometimes people have old versions of media player installed, and/or outdated codecs, which enable watching videos.

First, try installing the gotowebinar codec, from:

http://www.gotomeeting.com/codec

Make sure you have the latest windows media player installed, from this link:

http://www.microsoft.com/windows/win...downloads.aspx

Also, be sure to download and install the latest windows codecs package to enable viewing the videos if you can't see it after installing the latest windows media player from the link above:

http://download.cnet.com/Windows-Ess...-10662709.html

And, make sure your download was not interrupted during the download process; re-download the video if you've a) installed latest windows media player and codecs and b) you still can't see it, or it cuts out midway or partway through the video (that means that you may not have completely downloaded the file).

Please do not contact us unless you've done the above steps, as they always solve any media playback questions.

===================================

UPDATE Nov 3, 2011 -- Tips for Webinar Video Downloadable Recordings

FAQ: Help my webinar video stops playing back 10-15 minutes through and doesn't complete.

Answer: This is likely because you didn't fully download the video, and are watching a partial video. Make sure to use a download manager if possible (I recommend http://www.speedbit.com or http://www.internetdownloadmanager.com ) since my webinar videos are usually 150-250 Mb in size.

After you've downloaded a webinar video, please load it up immediately using windows media player (or other media player) and clicking toward the end of the file to make sure you've fully downloaded it. Sometimes internet connections are interrupted, or brief power spikes or the user inadvertently closing their browser while the video is still downloading in the background, causes videos to not be completely downloaded. So please check your video as soon as you download it.

FAQ: How long do you keep your webinars online for me to download?
Answer: To conserve bandwidth and server space, I allow traders 3-5 days following each webinar to download it. After that time I remove it from my server permanently. Please be responsible and download your webinar video within 24-48 hours after you receive your individual download link, as I specifically ask in the email you'll get. All downloads are IP-address tracked for security, maximum 3 download attempts.

You are responsible for promptly downloading and maintaining a backup copy of any premium webinars. ALWAYS download your recordings within 24-48 hours of getting the email from me with your individual download link(s) - thanks.

I encourage you to a) download your video within 48 hours after getting your download link. b) check that it's complete. c) burn a backup copy to a dvd or cd-rom, so that you have a backup in case of hard drive failure etc. I will not provide free restore-backups to traders, as it's very time consuming (it takes me a full hour to manually upload a 1-hour video webinar to my secure server, and even more time to enable your individual download link and send it to you. So I do not do this, due to time constraints.). By registering for one of my premium webinars, you hereby agree to these reasonable terms. Otherwise I'd spend hours every week reuploading "lost" or "oops I forgot to download it ken" webinar recordings for the hundreds of traders that register. Also, if I kept months worth of webinars on my server, it would slow down all my websites. So for faster websites and fast downloads for everyone, I maintain recorded webinars online for a reasonable 3-5 days following each event, for you to have plenty of time to download them.

Please be responsible. Download your webinar recording immediately (24-48 hours), check it for completeness, then back it up.

FAQ: Ken I can't see video and/or audio when I playback your file - what format are they in, help?
Answer: These are encoded in .wmv video format and should be playable by any current windows media player version.

Try alternate media players if necessary, as you may not have a recent/working one installed in your computer.
I'd encourage you to try the following:

a) download and install the newest windows media player from here:
http://windows.microsoft.com/en-US/w...s-media-player

that should work fine. Alternatively, you can try other media
players, like this one:

b) http://www.inmatrix.com/files/zoomplayer_beta.shtml
(there's a f.ree one you can download).

or this one:

c) media player classic:
http://download.cnet.com/Media-Playe...-10518778.html

install the gotowebinar codec from:

http://www.gotomeeting.com/codec

===================================

FAQs: DVDs

Remember, all my DVDs are just that - DVDs, designed to be watched on your television set's dvd player. You can watch them in your pc if you want to as well as long as you have dvd playback software installed (as you would need to in order to watch any regular hollywood movie), but I recommend you watch them like you would a regular movie, on your dvd player that's attached to your television set.

FAQ: When I put the DVD in my computer it won't show up and start playing - what should I do?
Answer: Make sure you have some kind of dvd player software installed, like one of these:

http://www.cyberlink.com/products/po...iew_en_US.html
http://www.cyberlink.com/stat/xp_plugin/enu/index.jsp
http://www.prosoft3d.com/dvdplayer/index2.html

Here's a helpful article on DVD playback in winxp:
http://www.microsoft.com/windowsxp/u...02april15.mspx

Alternatively, you can navigate to the dvd's subdirectory /VIDEO_TS and open any of the big .vob files with windows media player, though that's not the best way to view content. Using dvd playback software lets you play it like you'd see it on your tv's dvd player, with the chapter menus and more.


FAQ: When I put a DVD in my tv's dvd player, it won't play (or, it won't advance to the main menu or next chapter) - what do I do?

Answer: Try playing it in both your computers' dvd player as well as your television's dvd player; our DVDs are mastered by Amazon.com's Createspace division and I've never seen a duplication error or defect, of thousands of DVDs we've had produced. If you have playback issues, just try a different dvd player. To advance from the title graphics to the main menu, it will do this automatically, but if you want to skip ahead you can use that feature (next chapter/main menu button) on your DVD player's remote control.


I hope this helps, these are the occasional questions I get from people who are new to using downloadable videos and DVDs. I'll update this if there's additional questions.

__________________
Good trading,

Ken Calhoun, Pres.
http://www.TradeMastery.com (NEW for 2012)
http://www.BreakoutMastery.com
http://www.MomentumDoubler.com
http://www.TradeWebinars.com
http://www.ETFMastery.com
http://www.ADXMastery.com
http://www.ChartScans.com (daily alerts)
http://www.DaytradingUniversity.com
http://www.TradingTelevision.com
http://www.StockTradingSuccess.com (w/Steve Nison)

p.s. per sec/cftc/ftc regs, none of this is to be construed as trading recommendations, it's just for educational use only, so you can "peek over my shoulder" to see what I'm doing with some of my trades. See www.daytradingu.com/disclaim.htm for full disclaimer.
These pages contain excerpts of actual trades I've made; it's not a complete record of every single trade I make. Some days I'll take trading wins or losses that I do not take the time to screencap and post online; it's a partial record of some of my trades. Note that I am not making income nor profitability claims of any kind. Most traders lose regardless of what they do. The majority of my personal income comes from my training business. I try to capture the best highlights of successful days so you can see practical examples of what I'm trading. There are also days in which I incur losses (and wins) which are not shown. This is simply a partial record showing highlights of some of my successful trading days. No representation is being made that other traders, including customers, will be able to trade like I do. Generally expected (average/typical) trader results are that all traders incur trading losses and most do not become profitable, regardless of the training they get. Trading is a speculative, high-risk activity.

Playing the Stock Trading Success System DVDs:

Here's a quick instruction sheet for those not familiar with using the remote control on their television's DVD player, for how to play these popular DVDs:

__________________
Good trading,

Ken Calhoun, Pres.
http://www.TradeMastery.com (NEW for 2012)
http://www.BreakoutMastery.com
http://www.MomentumDoubler.com
http://www.TradeWebinars.com
http://www.ETFMastery.com
http://www.ADXMastery.com
http://www.ChartScans.com (daily alerts)
http://www.DaytradingUniversity.com
http://www.TradingTelevision.com
http://www.StockTradingSuccess.com (w/Steve Nison)

p.s. per sec/cftc/ftc regs, none of this is to be construed as trading recommendations, it's just for educational use only, so you can "peek over my shoulder" to see what I'm doing with some of my trades. See www.daytradingu.com/disclaim.htm for full disclaimer.
These pages contain excerpts of actual trades I've made; it's not a complete record of every single trade I make. Some days I'll take trading wins or losses that I do not take the time to screencap and post online; it's a partial record of some of my trades. Note that I am not making income nor profitability claims of any kind. Most traders lose regardless of what they do. The majority of my personal income comes from my training business. I try to capture the best highlights of successful days so you can see practical examples of what I'm trading. There are also days in which I incur losses (and wins) which are not shown. This is simply a partial record showing highlights of some of my successful trading days. No representation is being made that other traders, including customers, will be able to trade like I do. Generally expected (average/typical) trader results are that all traders incur trading losses and most do not become profitable, regardless of the training they get. Trading is a speculative, high-risk activity.

These are visual directions for registered members of the ETF Mastery system; after you log into the member's area (all logins individually IP address tracked), you can download videos using the buttons/links provided.

The same approach works for general video links in emails as well, re right clicking and saving videos from links:

Remember to RIGHT click on links to choose file/save as, do NOT Left click on links.




How to save from within Firefox:




How to save from within IE:

__________________
Good trading,

Ken Calhoun, Pres.
http://www.TradeMastery.com (NEW for 2012)
http://www.BreakoutMastery.com
http://www.MomentumDoubler.com
http://www.TradeWebinars.com
http://www.ETFMastery.com
http://www.ADXMastery.com
http://www.ChartScans.com (daily alerts)
http://www.DaytradingUniversity.com
http://www.TradingTelevision.com
http://www.StockTradingSuccess.com (w/Steve Nison)

p.s. per sec/cftc/ftc regs, none of this is to be construed as trading recommendations, it's just for educational use only, so you can "peek over my shoulder" to see what I'm doing with some of my trades. See www.daytradingu.com/disclaim.htm for full disclaimer.
These pages contain excerpts of actual trades I've made; it's not a complete record of every single trade I make. Some days I'll take trading wins or losses that I do not take the time to screencap and post online; it's a partial record of some of my trades. Note that I am not making income nor profitability claims of any kind. Most traders lose regardless of what they do. The majority of my personal income comes from my training business. I try to capture the best highlights of successful days so you can see practical examples of what I'm trading. There are also days in which I incur losses (and wins) which are not shown. This is simply a partial record showing highlights of some of my successful trading days. No representation is being made that other traders, including customers, will be able to trade like I do. Generally expected (average/typical) trader results are that all traders incur trading losses and most do not become profitable, regardless of the training they get. Trading is a speculative, high-risk activity.